Frequently asked questions

The note is recorded anyway and waits on the phone itself. When the connection comes back it sends on its own, with nobody having to remember. Kitchen wifi drops all the time and that can't cost you an order.

No, and that's deliberate. WhatsApp opens with the order already written and you choose who gets it and what to change first. Software that sends orders on its own is software that one day sends the wrong one.

Your restaurant's, the one you pick in settings. Transcription is tuned for that language and for kitchen vocabulary, which is where these things get it wrong most.

Nothing happens: with no notes there's no service day to close, so no summary is produced and no email reaches you. Nobody has to remember to switch anything off.

Yes, from “Today”. The note goes and so does the audio: if someone said something they shouldn't have, it's really gone.

Yes. Tested with kitchen noise in the background and someone else talking right next to it. The microphone is tuned to pick up the person speaking.

They are kept with the note, so you can listen again to what was said. Delete the note and the recording goes with it.

No. It runs in the phone or tablet browser, without downloading any app.

Yes: kitchen, bar, storeroom… Every note says where it was left from.

No. A tablet or an old phone in the kitchen is enough: each person signs in by picking their name and typing their PIN, and signs out at the end of the shift. Anyone who prefers their own phone can use it too.

You deactivate them in settings and they can't sign in from that moment. What they left stays: the restaurant's history is yours, not theirs.

That's exactly what it's built for. The Base plan covers three places to leave notes from — kitchen, bar, store room — and five people, which is most teams.

Yes, on the Groups plan: you switch between them from the same account and each one has its own places, team and summary.

No. Fourteen full days, no card. If you're convinced sooner you can add it whenever you like: the days you have left aren't lost and you're not charged until they run out.

Yes, as CSV, which any spreadsheet opens. No emailing us and no waiting for anyone.

Whenever you want, from your own panel, under Subscription. No phone call, no email, no minimum term.

On servers in Europe. Each restaurant sees only its own, and nobody outside has access.

Nothing is deleted on the spot. You can keep recording and reading notes; the AI summary and settings switch off until you add a card. If you don't, we let you know and delete the account a week later.